Return & Refund Policy

At BOLTCODA, we want customers to have clear information about returns and refunds.

This policy applies to eligible purchases made directly through our online store.

Nothing in this policy limits mandatory consumer rights provided by applicable law.

1. Return Period

Unless otherwise stated on the relevant product page or required by applicable law, you may request a return within 30 days after the date you receive your order.

A return request must be submitted within the applicable return period.

2. Return Eligibility

To qualify for a standard return, the product should generally:

Be in substantially the same condition in which it was received;
Be unused or unworn, except to the extent reasonably necessary to inspect the product;
Include original packaging where reasonably available;
Include accessories, manuals, and components originally supplied with the product; and
Be accompanied by reasonable proof of purchase.

We reserve the right to assess returned merchandise before approving a refund.

3. How to Request a Return

Before returning an item, email:

service@boltcoda.com

Please provide:

Your order number;
The product you wish to return;
The reason for the return; and
Photographs where the product is damaged, defective, or incorrect.

After your request is reviewed, we will provide the appropriate return instructions.

Do not send a return without receiving return instructions from us first, because the correct return destination may depend on the order and fulfillment location.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, materially different from the item ordered, or contains an incorrect product, please contact us as soon as reasonably possible.

We may ask for photographs or other reasonable evidence so that we can investigate the issue.

Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include:

Replacement;
Refund;
Other appropriate corrective action.

5. Non-Returnable Items

Subject to applicable law, certain products may not qualify for change-of-mind returns, including:

Personalized or customized items;
Products damaged through misuse or improper care after delivery;
Products that cannot reasonably be returned for hygiene or safety reasons after applicable seals have been opened, where permitted by law;
Gift cards or similar stored-value products, if offered; and
Other products clearly identified as non-returnable before purchase where lawful.

This exclusion does not affect rights concerning defective, damaged, incorrectly supplied, or legally non-conforming products.

6. Return Shipping Costs

For ordinary change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated or required by law.

Where a confirmed return results from our error, such as an incorrect, damaged, or defective item, we will handle applicable return shipping obligations in accordance with applicable law and the circumstances of the case.

7. Inspection

Returned items may be inspected after receipt.

A refund may be reduced or refused to the extent permitted by law if a product has been materially damaged, altered, misused, or returned incomplete for reasons attributable to the customer.

8. Refund Processing

Once an eligible return is received and approved, we will initiate a refund to the original payment method where reasonably possible.

After we issue the refund, banks and payment providers may require additional processing time before the funds appear in your account.

A typical financial-institution processing period may be approximately 5–10 business days, although the actual timing is controlled by the applicable payment provider.

9. Original Shipping Charges

Original shipping charges may be non-refundable for ordinary change-of-mind returns unless required otherwise by applicable law.

If the return results from our confirmed error or a legally non-conforming product, applicable shipping charges will be handled in accordance with law.

10. Exchanges

Where available, exchanges may depend on product availability.

In some cases, the most efficient process may be to return the eligible original item for a refund and place a new order.

11. Order Cancellations

If you request cancellation before fulfillment begins, contact:

service@boltcoda.com

We will make reasonable efforts to cancel the order.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.