BOLTCODA is operated by ROYAL CHINA METAL COMPANY LIMITE (“BOLTCODA,” “we,” “us,” or “our”).
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy describes the types of information we may collect, how we use and disclose it, the choices available to you, and how you may contact us.
1. Personal Information We May Collect
Depending on how you interact with our website, we may collect:
Information You Provide
This may include:
- Name;
- Email address;
- Billing address;
- Shipping address;
- Order details;
- Product preferences;
- Customer-service communications;
- Return or refund information;
- Account information, if account functionality is offered; and
- Other information you voluntarily provide.
Payment Information
Payments may be processed by third-party payment providers.
We may receive limited payment-related information such as:
- Payment status;
- Payment method type;
- Transaction identifier; and
- Limited billing information.
Complete payment-card details may be collected directly by the payment processor rather than by us.
Automatically Collected Information
When you use our website, we and our service providers may automatically receive information such as:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Referring page or source;
- Pages viewed;
- Approximate location derived from IP address;
- Interaction information;
- Cookie identifiers; and
- Website performance information.
2. Sources of Information
We may obtain personal information:
- Directly from you;
- Through your interactions with our website;
- From payment processors;
- From shipping and logistics providers;
- From website and e-commerce service providers;
- From analytics and advertising providers where applicable; and
- From fraud-prevention or security providers.
3. How We Use Personal Information
We may use information to:
- Process and fulfill orders;
- Process payments and refunds;
- Arrange shipping and delivery;
- Communicate about transactions;
- Provide customer service;
- Manage returns and disputes;
- Maintain website functionality;
- Detect and prevent fraud or abuse;
- Protect our customers, business, and systems;
- Analyze and improve website performance;
- Measure advertising effectiveness;
- Comply with legal obligations;
- Enforce our policies and terms; and
- Send marketing communications where permitted by law.
4. Legal Bases Where Applicable
Where laws such as the GDPR or similar frameworks require a legal basis, our processing may rely on:
- Performance of a contract;
- Compliance with legal obligations;
- Legitimate business interests;
- Protection of legal rights; or
- Your consent where consent is required.
Where processing relies on consent, you may withdraw that consent subject to applicable law.
5. How We May Disclose Information
We may disclose personal information to service providers that assist with legitimate business functions, including:
- E-commerce hosting;
- Payment processing;
- Order fulfillment;
- Shipping and logistics;
- Customer support;
- Website security;
- Fraud prevention;
- Data hosting;
- Analytics;
- Advertising measurement and attribution; and
- Professional or legal services.
These providers may process personal information only as permitted by applicable agreements, their legitimate independent obligations, and applicable law.
6. Advertising and Analytics
Our website may use analytics, advertising, attribution, pixels, cookies, or similar technologies to understand website activity and evaluate advertising performance.
Depending on applicable law, some disclosures involving advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under specific statutory definitions.
Eligible users may exercise applicable choices as described in our Your Privacy Choices page.
7. We Do Not Sell Personal Information for Money
We do not sell personal information in exchange for monetary payment in the ordinary meaning of “sell.”
Some laws define sale or sharing more broadly, including certain advertising-related disclosures. Where such laws apply, we provide applicable rights and choices as required.
8. Cookies
We may use cookies and similar technologies for:
- Essential website functionality;
- Shopping-cart operation;
- Security;
- Preference storage;
- Analytics;
- Performance measurement; and
- Advertising-related functions where applicable.
Please review our Cookie Policy for additional information.
9. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including:
- Order fulfillment;
- Customer support;
- Accounting and tax obligations;
- Fraud prevention;
- Dispute resolution;
- Legal compliance; and
- Enforcement of agreements.
Different categories of information may be retained for different periods.
10. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. International Processing
Because online commerce may involve service providers operating in different jurisdictions, personal information may be processed or stored outside your country or region.
Where applicable law requires safeguards for international transfers, we seek to use legally recognized transfer mechanisms or other appropriate protections.
12. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access personal information;
- Correct inaccurate information;
- Request deletion;
- Obtain certain information in portable form;
- Restrict or object to certain processing;
- Withdraw consent;
- Opt out of certain targeted advertising or sharing;
- Appeal certain privacy decisions; and
- Lodge a complaint with an appropriate supervisory authority.
These rights may be subject to legal limitations and verification requirements.
Please review Your Privacy Choices for more information.
13. Children
Our website is intended for a general audience and is not directed specifically to children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us in a manner requiring deletion, contact:
14. Marketing Emails
Where permitted, we may send marketing communications to users who have subscribed or otherwise lawfully agreed to receive them.
You may unsubscribe using the unsubscribe mechanism included in the communication.
Transactional messages concerning orders or customer service may still be sent when necessary.
15. Business Transactions
If our business or relevant assets are reorganized, merged, acquired, transferred, or sold, personal information may be included as part of the applicable transaction, subject to appropriate legal safeguards.
16. Legal Requirements
We may disclose personal information where reasonably necessary to:
- Comply with applicable law;
- Respond to lawful requests;
- Protect legal rights;
- Investigate fraud or security incidents; or
- Protect users, our business, or others.
17. Changes to This Privacy Policy
We may revise this Privacy Policy periodically.
Material changes will be reflected by updating this page and the “Last Updated” date.
18. Contact Us
For privacy questions or requests:
Email: service@boltcoda.com
ROYAL CHINA METAL COMPANY LIMITE
G/F
388 RECLAMATION ST
MONGKOK
KL